User loves the re-customised Anti Social Behaviour System!

Following several months or intense liaison with out Portsmouth City Council customer, in which every screen, every pick list and every transaction button was reviewed, edited or deleted and a number of new functions were added, it was really gratifying to get this response from an end-user.

Hi all

I just wanted to say, thank you so much for all your hard work with sorting the ASB system. It is so much easier to use now and user friendly. Even a dummy like me can do it! I know it's not been easy but it really does make such a difference. Loading ASB details now is a lot easier and isn’t as much as a chore.

Thanks for all your support 😊

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This work is going to make a significant difference and again thank you for your collaboration in this.

So what has changed?

• Menus for Area Office staff have been simplified

• Search options for Area Office staff have been reduced, while leaving the complex items for more senior staff

• Action Buttons for Area Office staff have been reduced and re-organised, again, while leaving the complex Legal Actions for specialist staff

• Pick Lists have been shortened according to usage

• Screens have been simplified wherever possible

• The flow from page to page has been made quicker, by missing out a step normally included

• The amount to be completed on data entry has been reduced, with a rarely used and optional page for case referred in from outside the council

• New Alert Pages have been added to show the next “Outstanding action”, “Reason for Transfer” and “Reason for Closure”

• A new Case Sharing option has been introduced for cases sent to Mediation or for Legal Action, to allow Estate Staff to retain ownership

• New colour coded reports have been added - customised for each Area office.