100% Satisfaction for Case Management Software Support (Caseworks) in a 12 month period

We have achieved 100% customer satisfaction for the 12 month period up until March 2025 in respect of our support for Anti Social Behaviour, Domestic Abuse, Tenancy Management, Mediation and Mobile applications

These are just some of the positive comments left by users of our “Issue Reporting System”

“Great service” (South Lanarkshire Council)

“Dealt with swiftly and an explanation given” (Portsmouth City Council)

“Quick response and great support” (Leeds City Council)

How do we achieve this?

1. Always prepared to drop what we are working on if a customer has a problem

2. We allow customers to add requests for re-customisations as an issue

3. We allow small enhancements which we undertake at no additional cost

4. We provide training at no additional cost

5. We carry out bulk changes to data at no additional cost.