Super new KPI email alerts in the Caseworks ASB Software
A completely new facility to ensure Users have every opportunity to meet their Key Performance Indicators (KPIs) when progressing their Anti-Social Behaviour Cases.
The layout of the automated emails are crystal clear, highlighting in red the most important dates etc, including a help manual or instructions, either embedded in the email or as an attachment and also including the contact details of key persons in the case, so the caseworker can read the email and immediately pick up the phone to deal with the problem. Its never been simpler!
In addition, users now get up the THREE emails for each Key Performance Indicator on each case.
They are:-
The initial Email which includes and appointment attachment - when clicked, will go into the user’s calendar
A Monday morning Email which lists, for each user, the KPIs they are required to meet in that week (and also those they have already missed)
An “On the Day” Email which is their last chance to hit the targets
The new facility has been in operation in our Croydon Borough customer since the start of the New Year.
Has it worked? Absolutely!
Complainant Contact have improved from 56% (Dec 24) to 100% (March 25) on target
Case Reviews have improved from 64% (Dec 24) to 100% (March 25) on target
IN ADDITION, the number of KPIs now being monitored and included within the Email reminder system has increased from 2 to 15.
The new facility has been made possible by our partnership with SendGrid (tm) which ensures that every single email sent from the system is received by the users without any blockage from corporate mail servers. It has also been made possible by introducing a totally new design of the Caseworks Software for emails, in which each draft email is written first to a database table, and then processed by batch email job. This has allowed almost unlimited flexibility of design and frequency. All emails which are sent out are logged, and a date stamp added to the KPI record to make the fact that if has been sent and to whom visible.
A more sophisticated variation is used for the Case Review emails. These emails go to both the Caseworker and the Manager as it is intended that a review will be a shared responsibility. In addition, their is an ASB coordinator who receives all emails for Case Review.
This facility is only part of a suite of programmes being developed which includes
Automatic emailing of Reports
Automatic emailing of Help Documentation
Adjusting scheduling and emailing to allow for staff holidays and cover by others