A new breed of Dashboards
Four of our ASB sites now have a new breed of dashboard, intended for Team Leaders. It is very much a staff / workload management tool, which sets out at a glance, the workload each of your staff have, the number of aging cases and (if you have implemented Key Performance Indicators) the extent to which targets are being met. On some sites this Excel Workbook has been supplemented with a tab for each member of staff listing upcoming and overdue KPIs.
Where it has been implemented, it has had an immediate impact on the use of the system
Managers are more aware of who Caseworks thinks is in their Team. The level of update of User Accounts has been dramatic as each Team Leader seeks to ensure that they only have current staff in their team.
Managers are requesting that Active Cases are transferred to a new member of staff when an old one leaves. This can be done through the admin functions within the system, or by contacting HUBSolutions
Managers and staff have sought advice from HUBSolutions about dealing with KPIs which are overdue and for very sound reasons, could not be met.
Overall, performance has improved, targets are being hit.