Anti Social Behaviour System Team work menu
COVID and Home Working have created a need for tighter monitoring of the activities of staff who are no longer working in the same office as their manager. The latest version of the menu (for managers), now gives real time information on who is doing what, when they last logged in. It also provides a hyperlink to the case each member of staff is working on, so that you can “join then” on the page and collaborate.
Installed in two large London Boroughs, Caseworks is taking collaboration and team working to a new level.
In addition to a quick glance at current activity, a shared calendar allows managers to see all the appointments and Key Performing Indicator Deadlines approaching for all members of the Team. The manager also has a facility to view all the activity today so far on all cases viewed or updated by the team. No excuse for not knowing what is happening!
Where it has been implemented, it has had an immediate impact on the use of the system
Managers are more aware of who Caseworks thinks is in their Team. The level of update of User Accounts has been dramatic as each Team Leader seeks to ensure that they only have current staff in their team.
Managers are requesting that Active Cases are transferred to a new member of staff when an old one leaves. This can be done through the admin functions within the system, or by contacting HUBSolutions
Managers and staff have sought advice from HUBSolutions about dealing with KPIs which are overdue and for very sound reasons, could not be met.
Overall, performance has improved, targets are being hit.
Anti-Social Behaviour Computer System Team Work Menu for monitoring staff activity
Anti Social Behaviour System Team Menu for the effective sharing of casework and the management of Key Performance Indicators