New Flow-Chart Reporting System for Case Management of ASB etc.
We have been working very closely with one of our London Borough customers, and mapped out their entire Anti-Social Behaviour Procedure, not just as a flow chart, but as a new style of flow chart report.
The flow chart diagram is brought to life by the inclusion of the actual numbers of live cases at each stage in the process, read directly from the Caseworks ASB System Database.
Important features include
Selectors to allow the user to change all the numbers in the chart by selecting just one Team / Manage / User or Category of Cases
Hyperlinks in each flow chart box, which allows the User to jump immediately to the relevant list report for the box being reviewed.
This therefore allows managers
To see a complete overview of their staff caseload in a highly graphical representation
To dive into the work of any Caseworker at any Stage in the Procedure and review their active cases
We believe that this is a significant and unrivalled advance in Case Management for any system, but especially for the Anti Social Behaviour system in which it is currently embedded
See the full report format by going to Reports